Listen the third podcast in our multi-part series with Trility Consulting, A New Normal in Banking and Finance: Exploring Human-Centric Transformation.
Moderated by Kavilash Chawla, the discussion with Wade Hampton Britt, IV and Matthew D Edwards explores how the virtualization of customer experience has lead to changes in who is driving human-centric transformation. The episode further considers the concept of managing data in a virtual world, ways that companies like Uber are guiding trends in customer experience, and the ensuing implications on the virtual workplace and data management.