Bâton Sâlon
Forget the hair dryers, this salon follows the model of the original French salons in the Age of Enlightenment. Those gatherings featured thoughtful conversation, reasoned debate, and the refinement of ideas. Now through Bâton Salon, consultants from Bâton Global, selected partners, and invited guests can meet (virtually) to do the same. Listeners should expect to be challenged, inspired, and equipped with new ideas for their own organizations.Would you like to share your story on our podcast? Is there a certain topic you’d like to suggest? We’d love to hear from you at bg@batonglobal.com.
Bâton Sâlon
A New Normal in Banking and Finance: Exploring Human-Centric Transformation — Part 3
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Bâton Global
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Season 1
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Episode 11
Listen the third podcast in our multi-part series with Trility Consulting, A New Normal in Banking and Finance: Exploring Human-Centric Transformation.
Moderated by Kavilash Chawla, the discussion with Wade Hampton Britt, IV and Matthew D Edwards explores how the virtualization of customer experience has lead to changes in who is driving human-centric transformation. The episode further considers the concept of managing data in a virtual world, ways that companies like Uber are guiding trends in customer experience, and the ensuing implications on the virtual workplace and data management.